E.Wainwright Counselling Services
Contact: Elizabeth (Lizzie) Wainwright
Contact Email: ewainwrightcounsellingservices@gmail.com
Contact Number: 07853893305
Effective Date: 01.08.2025 

1.Introduction
This privacy policy explains how E.Wainwright Counselling Services (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you interact with our website www.ewainwrightcounselling.co.uk and our services.  

We understand how important your privacy is. We take care to maintain your confidentiality in accordance with current data protection laws (GDPR, 2018) and the ethical guidelines of the British Association of Counselling Psychotherapy. These guidelines have been set up to protect your confidential material and ensure that we always conduct ourselves with professionalism and integrity. Further information can be found on their website; http://www.bacp.co.uk/ethical-framework

2. What personal data we collect
We may collect and process the following categories of personal information:
Identity and Contact Data: Name, email address, postal address, phone number, date of birth (if provided)
Technical Data: IP address, browser type, location, usage data (via cookies/analytics)
Transaction Data: Payment information (via bank payments into our business account)
Marketing and Communications Data: Your preferences in receiving communications from us. You may opt into or out of marketing emails at any time. We will not contact you for marketing unless you have opted in.

3. How we collect your data
We collect your personal data when you contact us via email, contact forms, social media or interact with our websites (via cookies and analytics tools). 

4.Legal bases for processing information
Under GDPR law, we must have a legal basis to process your personal data. This includes:
Consent: For newsletters and certain marketing emails (this is opted in by you, the client)
Contract: When you have agreed for E.Wainwright Counselling Services to provide you with counselling support eg. Legal obligation of record keeping of notes and financial payments 

5. How we use your data
We may use your information to:
Respond to your enquiries and provide support
Send newsletters, updates, and marketing you’ve opted into
Analyse usage to improve our website and services
Fulfil our legal and financial obligations
We will never sell your personal data to third parties

6. Cookies and tracking technologies
We use cookies and similar technologies to enhance website functionality, analyse traffic, and offer a better user experience. You can manage your cookie preferences via your browser or our cookie banner.
For more information, see our separate Cookie Policy.

7. Your Data Rights (Under UK GDPR, 2018)
You have the following rights:
Access: Request a copy of the personal data we hold about you
Rectification: Request correction of any inaccurate or incomplete data
Erasure: Ask us to delete your data (“right to be forgotten”)
Restriction: Request limitation of processing your data
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your data for certain purposes
To make a request, please contact us via email. 

8. Breaches of data protection
In the event of any breach of our data protection policies, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours and will seek to rectify this immediately.

9. External Links
If our website ever contains external links to third-party websites. Once you leave our site, we are no longer responsible for how those websites handle your data. Please check their privacy policies before submitting any information.

10. Changes to this Policy
We may update this Privacy Policy from time to time. We advise checking as necessary. The latest version will always be available on our website. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Us / Complaints Procedures 
If you have any questions or concerns about this policy, or wish to make a complaint, please contact us via email; ewainwrightcounsellingservices@gmail.com

If you are not satisfied with our response, or our data protection practices, you can also contact the UK regulator: the Information Commissioner’s Office (ICO). We are registered with ICO under the reference number:  ZB881380. More information can be found on their website: www.ico.org.uk

11. Terms and Conditions
Full terms and conditions of service are outlined within our counselling agreement/contract (including confidentiality and its limitations). This can be viewed prior to accessing our services. Once counselling support is agreed, the agreement is required to be signed by both parties (E.Wainwright Counselling Services and you, as the client).